Notice of Intent (NOI)

Each "Notice of Intent" (NOI) must be limited to one master airway bill. An exception notice on a delivery receipt does not serve an NOI.

  • If the claimant cannot submit the full claim details within the timeframe noted below, an NOI may be opened to extend the acceptable claim submission date.
  • When an NOI is opened within the timeframe noted, the submission date to file a formal claim is extended by 24 months from the date the NOI was opened.
Claim Type
Claim or NOI Timeframe
Non-delivery or Shortage
120 days from the original delivery date on the MAWB
21 days from the date the freight was delivered to customer by United Cargo
Visible damage, Concealed damage, Spoilage
14 days from the date the freight was delivered to customer by United Cargo

All fields are required, unless marked as optional.

This field is required
Firstname and Lastname required

Contact information

The authorized claimant must be a company or individual included on the master air waybill (MAWB).

Shipping details

4/14/2024 ]


Domestic U.S. includes shipments within the continental 48 states, Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands.
International includes shipments to/from the U.S.A. from other countries and U.S. Territories such as Guam and the Marshall Islands.

Reason for filing
this claim

Indicate the reason for filing this claim. If "Not listed" is selected or additional comments are required, enter a brief description in the following field labelled "Details".

Select only one reason for this claim

Notice of intent


Your company’s notice of intent form (optional)

Submit Form

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