Loss or Damage Claim
The time frame for opening a loss or damage claim is noted below.
If you cannot submit a formal claim within this time frame, you may extend the time to submit up to 2 years by filing a notice of intent. Once a notice of intent is filed, the claimant will have up to 2 years, from the date of delivery (or the date the cargo should have been delivered), to submit their formal claim. After 2 years, the right to damages shall be extinguished.
Before a claim can be processed, all transportation charges for the shipment involved must be paid. The amount of the claim may not be deducted from the charges due, except where the consignee has received no part of the shipment
When submitting a cargo damage claim, please include the following documents.
- Written Notice of Intent
- United air waybill
- Signed proof of delivery
- Commercial invoice
- Packing list
- Third-party inspection report
- Required for claim amounts greater than $500
- Must be performed within 24 hours from the delivery date
- Salvage value or destruction certificate
- Weight must be included
If you are a freight forwarder, please also include the following documents with the submission of your claim:
- Proof of payment or credit note
- Power of Attorney
Additional documents may be requested depending on the specific circumstances of your claim.
All fields are required, unless marked as optional.