Loss or damage claim
The time frame for opening a loss or damage claim is noted below.
If you cannot submit a formal claim within this time frame, you may extend the time to submit up to 2 years by filing a notice of intent. Once a notice of intent is filed, the claimant will have up to 2 years, from the date of delivery (or the date the cargo should have been delivered), to submit their formal claim. After 2 years, the right to damages shall be extinguished.
Before a claim can be processed, all transportation charges for the shipment involved must be paid. The amount of the claim may not be deducted from the charges due, except where the consignee has received no part of the shipment
All fields are required, unless marked as optional.