Loss or Damage Claim

The time frame for opening a loss or damage claim is noted below.

If you cannot submit a formal claim within this time frame, you may extend the time to submit up to 2 years by filing a notice of intent. Once a notice of intent is filed, the claimant will have up to 2 years, from the date of delivery (or the date the cargo should have been delivered), to submit their formal claim. After 2 years, the right to damages shall be extinguished.

Before a claim can be processed, all transportation charges for the shipment involved must be paid. The amount of the claim may not be deducted from the charges due, except where the consignee has received no part of the shipment

Claim Type
Claim or NOI Timeframe
Non-delivery or Shortage
120 days from the original delivery date on the MAWB
21 days from the date the freight was delivered to customer by United Cargo
Visible damage, Concealed damage, Spoilage
14 days from the date the freight was delivered to customer by United Cargo

When submitting a cargo damage claim, please include the following documents.

  • Written Notice of Intent
  • United air waybill
  • Signed proof of delivery
  • Commercial invoice
  • Packing list
  • Third-party inspection report
    • Required for claim amounts greater than $500
    • Must be performed within 24 hours from the delivery date
  • Salvage value or destruction certificate
    • Weight must be included

If you are a freight forwarder, please also include the following documents with the submission of your claim:

  • Proof of payment or credit note
  • Power of Attorney

Additional documents may be requested depending on the specific circumstances of your claim.

All fields are required, unless marked as optional.

This field is required
Firstname and Lastname is required
value should be in digits and upto 2 decimal Places
value should be in digits only without decimal


The authorized claimant must be a company or individual included on the master air waybill (MAWB).

Shipping details

4/14/2024 ]


Domestic U.S. includes shipments within the continental 48 states, Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands.
International includes shipments to/from the U.S.A. from other countries and U.S. Territories such as Guam and the Marshall Islands.

Claimed items

HAWB (House air waybill number)
Enter the details of each HAWB on a separate line.

Enter the total number of pieces being claimed per HAWB, if applicable.

Enter the weight of all pieces being claimed per HAWB, if applicable.

Complete this section ONLY for claimed items of the shipment

Total amount of requested claim: $0
Total items: 1

Reason for filing
this claim

Indicate the reason for filing this claim. If "Not listed" is selected or additional comments are required, enter a brief description in the following field labelled "Details".

Select only one reason for this claim

Supporting documents

Include as many documents as possible to support this claim. File types accepted are: PDF, Excel, Word, JPG, PNG or GIF. File size may not exceed 4 MB.

Notice of intent

If a notice of intent was filed, please upload a copy of the notice or its confirmation.
If opening a claim within the time frame noted at the top of this page, then a notice of intent is not required.

Notice of Intent Filed


UA air waybill


Signed UA proof of delivery.
A copy of the proof of delivery receipt, signed by United Cargo, is required for all types of claims EXCEPT Non-Delivery.


Provide the commercial invoice indicating the amount being claimed for the lost or damaged merchandise.


Packing list
Please itemize the items being claimed, including their quantity and weight.


Salvage value or Destruction certificate (required for damage claims)
Salvage value Explain what was done with the shipment to mitigate the damage. Include receipts supporting the monetary value being claimed.
Destruction Certificate Document describing disposition of the cargo.


Third-party inspection report (required for damage claims)
A physical inspection report performed by an independent surveyor of the damaged or delayed cargo.


Other 1 (optional)


Other 2 (optional)


Other 3 (optional)

Are you a freight forwarder or insurance company?

Freight forwarders and insurance companies must also include: HAWB, cessation of rights and copy of payment.

HAWB (optional)


Cessation of rights (optional)


Copy of payment (optional)

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